Processing & Dispatch
Orders are dispatched once production has been completed, quality checks have been finalised, and any outstanding balances have been received.
Delivery Times
Delivery times vary depending on your location, shipping method, customs clearance, and carrier schedules.
Estimated delivery dates are provided as guidance only and should not be considered guaranteed.
Shipping Address
Customers are responsible for ensuring that all shipping details provided at the time of ordering are accurate.
Additional charges may apply if shipments need to be redirected or resent due to incorrect delivery information.
International Shipments
International orders may be subject to customs duties, taxes, import fees, or local regulations. These charges are the responsibility of the customer unless otherwise agreed in writing.
Delivery Delays
While we work closely with our shipping partners, Carry Custom Box cannot be held responsible for delays caused by weather events, customs processing, carrier disruptions, strikes, or other circumstances outside our reasonable control.