FAQ's

We specialise in custom packaging solutions for businesses across a wide range of industries. Our product range includes custom boxes, mailer boxes, shipping cartons, retail packaging, rigid boxes, folding cartons, sleeves, inserts, product packaging, gift boxes, labels, and a variety of branded packaging accessories.

If you have a unique packaging requirement, we’d be happy to discuss a tailored solution.

Yes. Carry Custom Box primarily works with businesses, wholesalers, retailers, agencies, manufacturers, startups, and organisations looking for custom packaging solutions.

Absolutely.

Many of our customers come to us with a product but no packaging plan. Our team can recommend suitable box styles, materials, printing options, and finishes based on your product, branding, and budget.

Minimum order quantities vary depending on the packaging style, size, materials, and printing requirements.

Contact us with your project details, and we’ll recommend the most suitable production option.

Simply send us your packaging requirements through our enquiry form or by contacting our team.

The more information you provide, such as dimensions, quantity, artwork, material preferences, and delivery location, the more accurate your quotation will be.

Unless otherwise stated, quotations are generally valid for 30 days. Material prices and freight costs may change over time, so updated quotations may be required for delayed orders.

Changes can usually be made before artwork approval and production begins.

Once production has started, changes may no longer be possible or may result in additional costs.

Yes.

If you already have artwork, we’ll prepare it for production. If not, our team can assist with packaging layouts, print-ready artwork, and structural guidance to ensure your packaging looks professional.

For the best print quality, we recommend vector or high-resolution artwork such as AI, PDF, EPS, or editable design files.

If you’re unsure whether your files are suitable, we’ll review them before production.

Yes.

A digital artwork proof will be provided for approval before production begins. Manufacturing only starts once you’ve confirmed the final design.

Production timelines vary depending on the complexity of your project, quantity, materials, and finishes.

Most standard packaging orders are completed within approximately 10–15 business days after artwork approval.

Yes.

For many projects, sample production is available before full manufacturing begins, allowing you to review the packaging before placing a larger order.

We make every effort to achieve accurate colour reproduction using industry-standard printing processes. Minor variations may occur depending on materials, printing methods, finishes, and screen calibration.

Yes.

We work with trusted logistics partners to deliver packaging to customers in many regions around the world.

Shipping availability may vary depending on the destination country.

Tracking information will be provided whenever available through the selected shipping service.

While we work hard to meet agreed timelines, occasional shipping delays may occur due to customs processing, weather conditions, carrier disruptions, or other circumstances outside our control.

If delays occur, we’ll keep you informed and assist wherever possible.

Yes.

We offer recyclable, biodegradable, and environmentally responsible packaging options for businesses looking to reduce their environmental impact.

Absolutely.

Every packaging project is manufactured according to your product dimensions and specifications.

Depending on your project, available options may include:

Matte Lamination

Gloss Lamination

Soft Touch Finish

Spot UV

Foil Stamping

Embossing

Debossing

Window Cut-Outs

Custom Inserts

Specialty Coatings

Our team can recommend the most suitable finish based on your packaging goals.

Our team is always happy to help.

If you can’t find the answer you’re looking for, simply get in touch at inquiry@carrycustombox.com and we’ll guide you through the process.