Custom Products
Custom packaging is manufactured specifically for each customer and cannot be returned or refunded due to changes of mind once production has commenced.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please notify us within 7 days of receiving your shipment.
Where appropriate, we may request photographs or additional information to assess the issue.
If a manufacturing fault is confirmed, we will work with you to determine an appropriate solution, which may include replacement, repair, or another mutually agreed resolution.
Incorrect Orders
If you believe you have received the wrong product, please contact us as soon as possible so we can investigate and resolve the issue promptly.
Approved Artwork
Refunds or replacements cannot be provided for errors that were present in customer-approved artwork, including spelling mistakes, incorrect dimensions, colours, or design elements that were approved before production.
Contact Us
Our priority is to provide quality packaging and excellent customer service. If you experience any issues with your order, please reach out to our team, and we’ll do our best to find a fair and timely solution.